Training

Functional Training and Real-Life Scenarios

Training is the heart of the pilot. The country team is functionally trained through hands-on sessions, and they go through real-life examples during the pilot and how to deal with them.

Training streams

Stream	Topics	Audience
Technical training	Architecture, deployment, configuration, monitoring and incident response.	Country technical team
Functional training	Pre-registration, registration packet flow, ID processing, ID issuance, Lost ID issuance, ID update, eSignet, INJI Wallet, admin console.	Program managers and tech leads
Operator and supervisor training	End-to-end registration on the kit, exception handling, daily run-sheet, device hygiene.	Field operators and supervisors
Adjudicator training	Manual adjudication console, decision rationale, escalation paths.	Adjudicators
Helpdesk training	Stuck packets, lost credentials, biometric exceptions, complaint logging.	Backoffice and Helpdesk staff

Real-life scenarios to walk through

1. A senior citizen with worn fingerprints --- fall back to iris, then to OTP authentication.
2. An infant accompanied by a guardian --- biometrics deferred, guardian linkage captured, consent recorded.
3. A resident with no fingers --- exception biometric flow, missing-biometric reasons captured, supervisor approval.
4. A resident in a wheelchair --- accessibility set-up at the Center, photo booth at seated height, operator script.
5. A resident living in a low/no-connectivity area --- offline registration, packet sync the next morning, status check.
6. A duplicate detection at ABIS --- manual adjudicator reviews the case and decides whether to confirm or reject the duplicate.
7. A lost or damaged ID --- physical re-issuance at the registration center and re-download into a new INJI Wallet device.
8. An impersonation attempt at the relying-party portal --- biometric authentication fails and the helpdesk logs the incident.

Make training stick Pair every classroom session with a live registration of a real participant (operator, supervisor or technical team member volunteering). Theory alone never produces confident operators.